Shipping & Return
Shipping & Returns
Every piece is hand-carved and ships with care. Here's everything you need to know about delivery timelines, packaging, and our damage protection promise.
Standard Shipping
Free to all 50 US states
Damage Protection
7-day replacement guarantee
Custom Orders
Bespoke pieces, made for you
🗓️ Delivery timelines
| Shipping Option | Estimated Delivery | Processing Time | Cost |
|---|---|---|---|
| Standard Shipping | 7–15 business days | 1–7 business days | Free |
| Express Shipping | 3–5 business days | 1–3 business days | $30 + $10 / extra item |
| Custom / Bespoke Orders | 3–4 weeks production + delivery | We'll keep you updated | Quoted at order |
Business days exclude weekends and public holidays. You'll receive a tracking number once your order ships.
↩️ Sales & damage policy
All sales are final, because every piece is one of a kind
Each item is uniquely hand-carved from natural stone, which means no two pieces are identical. Because of this, we're unable to accept returns or exchanges. However, if your item arrives damaged, we make it right, no questions asked within 7 days of delivery.
Damaged on arrival? Here's what to do
Take clear photos of the damage and the packaging, then contact us at mehtaavi12@gmail.com within 7 days of delivery. We'll assess the situation and offer a replacement or full refund at our discretion. We stand behind every piece we ship.
🪨 How we pack fragile marble
Marble is heavy and fragile. We've developed a multi-layer packaging process to make sure your piece arrives exactly as it left our workshop.
Individual bubble wrap
Each piece is wrapped multiple times in thick bubble wrap, with extra protection around edges and carved details.
Double-box method
The wrapped item goes into an inner box, which is then placed inside a larger outer box, cushioned with foam peanuts or corrugated inserts.
Fragile labeling
Every box is clearly marked "Fragile, Handle With Care" and "This Side Up" on all sides.
Secure taping & sealing
Boxes are sealed with reinforced packing tape to prevent shifting or opening during transit.
🌍 Customs duties & taxes
Import duties and taxes (if applicable) are the buyer's responsibility, these vary by country and we have no control over them.
We recommend checking with your local customs office before ordering if you're outside the USA.
For international shipping inquiries or countries not listed at checkout, email us at mehtaavi12@gmail.com and we'll provide rates.
❓Frequently asked questions
Do you ship to Hawaii and Alaska?
Yes! We ship to all 50 US states, including Hawaii and Alaska and also in other countries. Standard free shipping applies, though delivery may take a few days longer than the continental US estimate. Express shipping is also available for an additional fee.
Can I change or cancel my order after placing it?
Will I get a tracking number?
Yes. Once your order ships, you'll receive a tracking number by email so you can follow your piece all the way to your door.
How long do custom orders take?
Custom and bespoke pieces require 3–4 weeks of production time, after which standard shipping timelines apply. We'll update you at every stage so you always know where your order stands.
My country isn't listed at checkout , can you still ship to me?
Absolutely. Email us at mehtaavi12@gmail.com with your location and the items you're interested in, and we'll calculate shipping costs for you.
Still have questions?
Our team is happy to help with anything related to your order, shipping, or custom pieces.